The utility says that someone has been calling local businesses and impersonating an Alameda Municipal Power representative, claiming that the customer’s electric account is past due and service is about to be disconnected. The scammer goes on to explain how to provide payment via credit card or Green Dot MoneyPaks. Any such payment won’t go to Alameda Municipal Power (AMP).
So far, the scam is affecting business, but not residential customers.
AMP says that it will never ask for credit card numbers or wire transfers by telephone, and makes only courtesy calls to delinquent customers; anyone who receives a telephone call demanding payment should be suspicious.
Anyone who thinks they may have fallen victim of the scam should call their credit card company to cancel their card and call the Alameda Police Department to file a crime report.
AMP provided these additional guidelines for customers to protect themselves:
- AMP employees always carry photo identification cards. If the ID is not visible and you don’t see any other AMP logo, ask the individual to show you his or her badge.
- All AMP vehicles are marked with the AMP name and logo. If you are approached by someone claiming to be from AMP, check to see if his or her vehicle is clearly marked and/or ask for ID.
- Verification is easy. If you have any doubts or concerns that a visitor or caller represents AMP, call AMP at 748-3900 to check on the individual and his or her task.
- Never provide unsolicited callers or visitors with credit card numbers or any other information that may compromise your financial security.