Under the scam, someone pretending to represent Alameda Municipal Power calls the business and claims that their account is past due; they then offer to collect payment via Green Dot MoneyPaks or NetSpend prepaid debit cards.
The city-owned utility says it never asks for credit or debit card numbers by phone, and only provides automated courtesy calls to delinquent accounts.
Customers who think they may have fallen victim to the scam should call the Alameda Police Department to file a report.
Alameda Municipal Power reminds customers of these points to stay safe:
- AMP employees always carry photo identification cards. If the ID is not visible and you don’t see any other AMP logo, ask the individual to show you their badge.
- All AMP vehicles are marked with the AMP name and logo. If you are approached by someone claiming to be from AMP, check to see if their vehicle is clearly marked and/or ask for ID.
- Verification is easy. If you have any doubts or concerns that a visitor or caller represents AMP, call AMP at 748-3900 to check on the individual and their task.
- Never provide unsolicited callers or visitors with credit card numbers or any other information that may compromise your financial security.