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City Claims User Satisfaction With SeeClickFix

alameda see click fix

Bill Shipman from Public Works abating graffiti. (Courtesy Photo)

The City of Alameda released survey data this week reporting that most users are satisfied with SeeClickFix, a mobile and online service for reporting issues.

SeeClickFix allows residents to photograph and report neighborhood concerns, such as graffiti and potholes, although photographs are optional. Submitting an issue requires only a location and description, and may be done via computer or through a smartphone app.

Residents are also able to vote on SeeClickFix requests, giving the City of Alameda the ability to prioritize problems such as potholes and sidewalk cracks for repair.

According to city officials, Alamedans submitted 8,777 requests in 2016; in April of last year, Action Alameda News reported on the city’s hopes for greater usage.

The city’s survey of users found that 82 percent would recommend the service to a friend (44 percent very likely to recommend, 37 percent likely, and 13 percent not likely). When asked how satisfied users were with the City’s response to service requests, 62 percent were satisfied (31 percent very satisfied, 31 percent satisfied).

As he did in April of last year, Acting Public Works Director Liam Garland said, “The more Alamedans submit requests online or with their smart phone, the quicker we can deploy resources in the field.”

Issues can still be reported with a phone call to (510) 747-7900 (for Public Works items) or (510) 747-6800 (for non-Public Works items). Telephone requests are entered by a staff member into SeeClickFix.

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